Refund Policy

Every church can use Church Manager on the Free plan at no cost and for as long as it likes. We encourage you to use the Free plan to decide whether Church Manager is right for your church before paying for a plan.

• Paid plans are billed monthly or yearly, paid in advance for the period you choose.
• Payments are processed securely by Paystack. Dviidea never sees or stores your card details.
• Currency: prices are charged in Nigerian Naira. If you pay with a card issued outside Nigeria, your bank converts the amount into your currency at its own rate and may add its own fees.
• Receipts are sent by email to the address used at payment.

You can cancel a paid plan at any time by contacting us. There is no cancellation fee.

• Your plan stays active until the end of the period you have already paid for.
• When that period ends, your church moves to the Free plan automatically.
• Your data is safe. Members, attendance, programmes, and follow-up history are kept. On the Free plan you cannot add members beyond the Free plan limit until you upgrade again.

Monthly payments are not refundable, including for the unused part of a month. When you cancel, you keep full access until the end of the month you paid for.

• Within 14 days of a yearly payment, you may ask for a full refund for any reason. Your church then moves to the Free plan.
• After 14 days, yearly payments are not refundable. You keep full access until the end of the year you paid for.

Whatever plan you are on, we refund the payment in full if:

• You were charged twice for the same period
• You were charged the wrong amount
• You were charged after you had asked us to cancel, because of our error

• Tokens included in a plan refresh each month, have no cash value, and are not refunded.
• Token top-up bundles are not refundable once purchased, except in the cases listed in Section 6. Unused top-up tokens expire after 6 months.
• Failed reports never use tokens. If Dviidea cannot complete an AI report, no tokens are taken from your balance.

1. Email info@dviidea.com or message us on WhatsApp from the church admin's account.
2. Include your church name, your Church ID, and the payment reference from your receipt.
3. We reply within 5 business days. Approved refunds are returned through Paystack to the card or account you paid with.

Once a refund is sent, your bank may take several more business days to show it. Refunds are made in the same amount of Naira that was charged; if your card is in another currency, the amount you see depends on your bank's exchange rate on the day.

We may update this policy as the platform evolves. When we do, the date at the top of this page will be updated. Changes never apply to a payment you made before the change.

For any billing question or refund request, reach us through any of the following: